Returns

Chaé has one clear returns policy for the Netherlands and the rest of Europe.

Returns

You have 14 days from delivery to return unopened, sealed products in their original packaging. To start a return, email contact@chae-matcha.com with your order number. Return shipping costs are paid by the customer; please use a tracked service (PostNL or a local equivalent). We refund the full purchase price (excluding the original shipping costs) within 14 days of receiving and checking the return.

Conditions

Opened matcha cannot be returned, because it is a perishable food product that can no longer be resold once the seal is broken. Your rights under EU consumer law always apply. Please contact us before sending a return.